Complaints
We aim to provide a professional and straightforward introduction service. If you are unhappy with any aspect of the service we have provided, please contact us so that we can investigate your concerns.
Complaints about BusinessLending.uk
If you have a complaint regarding our introduction service, the information we provided, our communications, or our overall service quality, please contact us directly:
- Email: support@businesslending.uk
- Telephone: 07544 314397
We acknowledge all complaints promptly and aim to investigate and respond in writing as quickly as possible.
Complaints about a finance provider
If your complaint concerns matters governed by the third-party finance provider, including:
- Interest rates, pricing and fees
- Repayment terms and conditions
- Security requirements or personal guarantees
- Underwriting, credit assessments, approval or refusal of finance
- Administration and servicing of a finance facility
These concerns should normally be directed to the relevant finance provider using its own complaints procedure. BusinessLending.uk is an introducer and does not make lending decisions, set rates or terms, or administer finance facilities on behalf of providers.
Complaints & Compliance Questions
Clear, straightforward answers regarding our commercial finance introduction process, eligibility criteria, and how enquiries are handled.
Every business and enquiry is distinct. If you have a specific question, our team is happy to talk through your circumstances without obligation.
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